Banking support made simple: call us directly from your app
October 2025
Get help faster, safer, and smarter with Discovery Bank's new in-app calling - a secure way to connect directly with a Discovery Banker, wherever you are in the world.
Want a safer, quicker way to call us?
Getting help from your bank should be quick, safe, and stress-free. That's why Discovery Bank has introduced intelligent in-app calling - a smarter way to connect directly to a Discovery Banker from your banking app.
When you place a call through the app, you're already verified, so you skip the usual security questions. Real-time context from your banking profile - such as your recent activity, the products you use, and any risk signals - helps route your call to the right person the first time. That means less waiting, fewer transfers, and faster answers.
Even better, in-app calls work seamlessly over mobile data or Wi-Fi. So whether you're at home, on the go, or travelling abroad, help is always just a tap away.
How do you get started? It's simple
Here's all you need to do:
- Update your Discovery Bank app to the latest version (6.7 or later).
- Open the app and tap More > Contact us > In-App Call.
- Place your call securely - no PINs, no extra verification needed.
Because the call happens inside the app, the experience is seamless and secure. It's the easiest way to connect.
Always have support - wherever you are
In-app calling is part of Discovery Bank's intelligent servicing experience, which means you have help whenever and however you need it:
- Call us 24/7, 365 days a year
Trained bankers are available around the clock, with both local and international numbers. - Fix issues together with Live Assist
A Discovery Banker can co-browse with you in real time to resolve queries step by step. - Chat instantly with Discovery AI or on WhatsApp
Get product info, quick answers, or personalised insights anytime. If you need more, you can hand over seamlessly to a Discovery Banker. You can now also launch Discovery AI directly from the Contact us page.
Want service that's fast, secure, and award-winning?
Discovery Bank has been recognised for delivering exceptional service, being rated the Best Bank Service in South Africa in the Ask Afrika Orange Index® for the fourth year in a row.
With in-app calling, we're taking that promise further - giving you:
- Smarter tools for quick answers.
- Faster resolution with fewer steps.
- More secure support that keeps everything inside the app.
Update your app today to try it
At Discovery Bank, we believe banking support should be as smart and seamless as the app itself. With in-app calling now available, alongside AI, Live Assist, and our award-winning contact centre, you'll always have the right support at your fingertips.
Update to version 6.7 today and try in-app calling - the smartest way to connect with us!