Keep your money safe with Discovery AI

Whether you want to know how to verify transactions, stop scams or report fraud, Discovery AI makes it quick and easy.

Avoid SMS scams

Discovery AI can help you avoid 'smishing' (SMS phishing), which is when criminals use fake SMSs to trick you into sharing personal information or tapping harmful links. Before you open an SMS or tap a link that claims to be from Discovery Bank, you can forward it to Discovery AI or attach it as a screenshot image to find out whether it's legitimate.

Prevent fraud

Get tips from Discovery AI on what you can do to stop someone taking advantage before it happens. For example, you can view limits on your account or ask Discovery AI how to set limits in the banking app, to avoid a large fraudulent transaction. Or getting more info on how you can secure your account, enable app level security and how to lock (pause) or disable your card in the Discovery Bank app. If you suspect or notice fraud on any of your accounts, you can send Discovery AI a message saying 'fraud' and we'll connect you to our specialist fraud team.

Shop safely

You can ask Discovery AI how to protect yourself when shopping. Try questions like:

• 'Can I get alerts for transactions on my account?' Learn how to stay updated about every transaction on your account.
• 'How do I create a virtual card for online shopping?' Get the steps for setting up a new virtual card for secure online purchases and easy on-the-go payments.
• 'What security features should I enable?' Find out how to shop safer and who to contact if you suspect fraud.
• 'What are my recent unusual transactions?' View activity that seems out of the ordinary and check the details if you're worried.
• 'Help me check my statements' Quickly access the documents you want to check your transactions after your shopping spree.

Use Discovery AI whenever you need it

With Discovery AI, you're not alone when it comes to fraud-related questions with live banker support, no matter the time or day.

• Launch Discovery AI directly in the Discovery Bank app, through the Contact us page.
• Or add +27 11 324 4844 to your contacts. On WhatsApp, type 'Hi' or a similar greeting.
• Authenticate securely through the banking app.
• Chat when it suits you, 24/7, using text and even voice notes.
• If you need more help, you can connect to a Discovery Banker live by text at any time for continual support.

Chatting with Discovery AI is secure and free for Discovery Bank clients.

The Future of Banking. Now.

This article is meant only as information and should not be taken as financial advice. For tailored advice, please contact your financial adviser.

Discovery AI features subject to individual client data and products. Discovery AI may make mistakes, and all answers should be verified before being relied upon. Responses should not be considered financial advice. For any financial advice, please consult a financial adviser.